Frequently asked questions
Short answers about ordering custom products from Winstone.
What can I order?
Custom enamel pins, medals, challenge coins, keychains, fridge magnets, bookmarks, bottle openers, luggage tags, phone grips and soft PVC figures. If you do not see your item, ask. We often can make it.
Can you work from my logo or sketch?
Yes. Send a vector file, a photo, or a rough sketch. Our design team turns it into a production-ready art proof and mock-up. Art support is part of the process.
What is the minimum order quantity?
[TBD: MOQ by product type]. Ask us for a quote if you are planning a small first run. We want you to be able to test an item before you commit.
How much do custom items cost?
Price depends on size, material, colors, plating and quantity. [TBD: price range per category]. Send a quote request with your quantity and art and we will reply with exact pricing.
Can I get a sample first?
Yes. [TBD: sample terms: cost, credit toward the order, and who pays shipping]. We can also send a digital mock-up before any sample.
How long does an order take?
[TBD: sample lead time and production lead time]. The order timeline depends on the approvals: art proof, sample and final sign-off. We will give you a clear date with your quote.
Do you ship to the US and Canada?
Yes. Orders ship to the US and Canada. [TBD: shipping options, Incoterms, who handles duties and customs]. We will quote delivery with your order.
Where are orders produced and shipped from?
[TBD: Leon to confirm the country-of-origin wording for this answer. Required for customs and labeling, so it should be stated clearly.]
How do you check quality?
Every order is checked against your approved art proof and sample before it ships. [TBD: inspection steps and whether we send pre-shipment photos or a report].
What packaging is available?
Individual poly bags, backer cards, display boxes, gift boxes and custom printed packaging. Packaging design is available if you want retail-ready items.
Do you work with small shops and big brands?
We work with museum and attraction shops, souvenir stores, promo and award companies, and event organizers of different sizes. Tell us your plan and we will suggest a way to start.
How do I start?
Use the quote request form. Tell us what you want to make, how many, and when you need it. We reply by email.